Success Story: Global bank establishes change management as core capability
An international bank with over 80,000 employees and 16 million clients established an organizational effectiveness team to develop a structured approach to change management, driven by the need for consistent execution on strategic investments amidst large-scale changes.
The Challenge
To establish change management as a core capability within a large, complex, diverse and global organization.
The Solution
• Define an operating model and governance for change management
• Align project and change management frameworks
• Standardize change management across the business
• Establish a change management learning curriculum